(a) Any person who is provided water service by the water delivery system shall have the right to consult with designated Aurora Water employees concerning excess or duplicate billing or billing delinquencies which may require service shutoff.

(b) It shall be the duty of the general manager to formulate an informal procedure to facilitate systematic and consistent handling of customer complaints, appeals for relief and contesting of shutoffs.

(c) The general manager shall have the authority to designate those employees who shall be empowered to make adjustments to Aurora Water billing or other necessary arrangement for payment of Aurora Water bills. (Code 1979, § 39-88; Ord. No. 2023-44, § 20, 9-11-2023; Ord. No. 2005-74, § 1, 10-10-2005)